our privacy policy

VPN BUDDY by Well Made Ventures GmbH is a VPN client for Mac, Windows, iOS and Android.

Privacy Policy document defines and informs you of any and all of the instances in which your data and information may be collected and how it may be used.

Personal Data We Collect

VPN BUDDY collects some personal information from registered users, that are entered during registration: username, a valid email address, payment data.

When purchasing VPN services, you will be required to provide additional information that may include a credit card number or other banking or payment information. This information is used to manage client signups, payments, and cancellations.

We have no access to your database password or any data stored in your local database on your devices. We do NOT collect and log any user activities while using VPN BUDDY, except the total amount of web traffic for each session and session dates, for displaying them in user’s web cabinet and within the VPN client apps.

We also stores the encrypted information about a number of connected devices for each account, as the maximum permitted amount is limited.

You may be also asked to provide with some technical non-personal information which may be collected in the background by client apps. It may contain the following information:

the user’s ID
the connection attempt time
the connection type
the encryption type
the device type, etc.
This information will be used strictly for technical purposes, such as overall system improvement and an increase of users experience.

We collect and log common user statistics and website traffic only for VPN BUDDY website. This information includes regular website traffic characteristics: date, time and duration of visits, a frequency of visits and to which pages and so on. This information is used to improve the quality of delivered services.

VPN BUDDY uses KeepSolid Inc. platform of VPN servers. All the data collected may also be stored by KeepSolid Inc.

ID information

Your VPN BUDDY information, such as username and password are encrypted, using AES 256 algorithm, so only you will have access to it. The protection of the password, which gives access to the personal private data, is the user’s responsibility. We will never ask you for your VPN BUDDY password. Please, notify us about any such attempts, by emailing us at support@vpnbuddy.net

How We Use Personal Data

Any of the information we collect from you may be used for the following reasons:

To improve our website. We make changes based on offerings, information and feedback we receive from you
To improve customer service
To send periodic emails
VPN BUDDY uses the provided registration information to authenticate users and provide access to the application. We may also use the provided email addresses in order to communicate with our customers. By registering in the VPN To Go and creating an ID, you automatically accept receiving email messages from us. The messages may be sent to notify about changes to its services, maintenance or promotional materials. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribing link at the bottom of each email. Note, even if you unsubscribe from email, we may still contact you via email for purchases confirmation, technical support or any security issues.

Cookies

We use cookies to store and track information about your usage of our services. Cookies are encrypted and unidentifiable files with information, which are sent to your browser. We may use cookies to collect aggregated statistics about user actions on our website.

Third Party Links

We may place links to websites and services operated by third parties on the our websites. We make no representations or warranties about the policies of third party websites that are linked to VPN BUDDY or any of its services. We highly recommend you to read the privacy policies posted on those third party websites.

Children’s Online Privacy Protection Act Compliance

In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.

Other Important Privacy Information

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. However, collected non-personal user statistic may be provided to other parties for marketing, advertising, or other uses.
We may release your information only when we must comply with laws that require such disclosure to law enforcement authorities or other government third party officials such as subpoenas.

We take reasonable precautions such as policy-based access control to protect Data in our possession from loss, misuse, and unauthorized access.

At any time you may deactivate your VPN BUDDY ID and delete your personal private data. Please, contact us at support@vpnbuddy.net clearly indicating your desire to deactivate and delete such data.

As VPN BUDDY uses KeepSolid Inc. platform of VPN servers, the technical support related to questions about password recovery and reset, VPN servers issues, purchases and other questions may be provided by KeepSolid Inc. staff.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://vpnbuddy.net

Contact

If you have any questions in relation to Privacy Policy regulation, you can contact us via email address support@vpnbuddy.net