terms & conditions

VPN BUDDY by Well Made Ventures GmbH is a VPN client for Mac, Windows, iOS and Android.

These terms and conditions govern your use of VPN BUDDY. By using VPN services, you warrant that you are at least 18 years of age, and agree to comply with the provisions below. If you have any queries about the Software or these Terms, you can contact us (identified below). If you do not agree with these Terms, you must not use VPN BUDDY.
These Terms may be updated from time to time. Any changes in the Terms will be incorporated into a revised Agreement that we will post on this page. Unless otherwise specified, such changes shall be effective when they are posted. It is the responsibility of the client to check for the new Terms & Conditions of VPN BUDDY once in a while.

Acceptance

This is an agreement between you and VPN BUDDY team for VPN software. By using this software and/or visiting the VPN BUDDY website, the customer agrees in full to the terms and conditions provided herein and the terms and conditions of our Privacy Policy found on this website and the Digital Millennium Copyright Act (“DMCA”) Policy, in addition to all future amendments and modifications (collectively referred to as the “Agreement”). It is NOT the services for any criminal acts. Its purpose is to ensure your anonymity and privacy online, to provide you a safe storage for your private data and secure synchronization of your tasks. You agree not to violate any laws of any jurisdiction you are originating from or terminating into.
You agree to protect your VPN BUDDY services from unauthorized use. You are responsible for all actions that occur on our servers subsequent to a login committed with your VPN BUDDY ID.

Age Certification

You confirm that you are at least 18 years of age, or reached the age of majority in your jurisdiction (if different from 18), and that you have the right and authority to enter into a legally binding agreements on your behalf.

Prohibited Actions

Using the VPN BUDDY in any manner that violates any applicable industry standards, third party policies or requirements that VPN BUDDY may communicate to its users, including without limitation, all of the applicable guidelines published by the CTIA or any other accepted industry associations, carrier guidelines or other industry standards.
Using VPN BUDDY to engage in fraudulent activity with respect to third parties.
Violating or facilitating the violation of any local or foreign law, including laws regarding the transmission of data or software.
Taking any action to encourage or promote any activity prohibited under this Terms & Conditions.
Downloading and transmitting any material that infringes the intellectual property rights or other rights of third parties.
Attacking in any way any other computer or network while using VPN BUDDY.
Sending or receiving unsolicited and/or commercial emails in violation of law, promotional materials, “junk mail,” “spam,” “chain letters,” or “pyramid schemes”.
Transmitting any material (by email, uploading, posting, or otherwise) that abuses, bullies, threatens or encourages bodily harm, injury or destruction of property, defames one or more third parties, or promotes any act of cruelty to animals.
Exploiting, possessing, producing, receiving, transporting, or distributing any illegal content, including but not limited to any sexually explicit depiction of children.
Interfering with the service to any other user, client, host or network which reduces the quality of service for other clients and users.
Accessing data, systems or networks including attempts to probe scan or test for vulnerabilities of a system or network or to breach security or authentication measures without written consent from the owner of the system or network.
Accessing the service to violate any laws at the local or the country/territory in which you reside.
Users who commit any prohibited in or through our service using our resources will have their account removed without any refund.
We can terminate any user account for violating terms of service instantly without refund and notice or suspend the account until clarification, investigation or the user comment. If your account has been suspended you must contact us in order to see if the case can be rectified.

Usage Policy

Your registered account is intended for your sole use. The simultaneous use by two or more individuals is forbidden. The VPN BUDDY allows the use of up to 5 different devices. This includes different system users inside macOS and different web browsers in case of using a VPN client web extension.
By using VPN BUDDY you hereby acknowledge and agree that:

The VPN BUDDY may only be used for lawful purposes.
We will maintain a binary file of your data on company servers, provided that you are a paid subscriber of the synchronization services. The binary is created when you synchronize or backup your data (either DataRecords or tasks) and is kept to restore your data in case of a local system crash, damage, loss or hack attempt that results in the self-destruction of your data.
VPN BUDDY provides free 7 days trial period for using the software. During the trial period, you may use any of the services without any additional limitations comparing to the paid subscriptions.
All users of the VPN BUDDY are required to adopt and maintain our Privacy Policy.
You hereby warrant that you are not a “Restricted Person”. For purposes of this Agreement, you are a “Restricted Person” if you or any officer, director, or controlling shareholder of the entity on behalf of which you are using the VPN BUDDY is:

a national of or an entity existing under the laws of Cuba, Iran, Sudan, Syria, or any other country with which U.S. persons are prohibited from engaging in transactions, as may be determined from time to time by the U.S. Treasury Department;
designated as a Specially Designated National or institution of primary money laundering concern by the U.S. Treasury Department;
listed on the Denied Persons’ List or Terrorists’ List or Entity List by the U.S. Commerce Department;
engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license;
owned, controlled, or acting on behalf of a Restricted Person. If you become a Restricted Person during the term of this Agreement, you shall notify us within twenty-four (24) hours, and we should have the right to terminate any further
obligations to you, effective immediately and with no further liability to you, but without prejudice to your outstanding obligations to us.
You agree that you shall not use the Software to conduct or facilitate any transaction with any Restricted Person, except as may be expressly authorized in advance in writing by the U.S. Government. You may not remove or export from the United States or allow the export or re-export of the Software, or any direct Software thereof, including technical data, in violation of any restrictions, laws, or regulations of the United States or any other applicable country.

Service Level Agreement

Actual service coverage, speeds, locations, and quality may vary. We make no guarantee that this service will be available at any time. However, we will do our best to keep the service up and running for our beloved clients.
Our services will attempt to be available at all times except for any limited periods required for technical maintenance and repair. The Service may be unavailable due to a variety of factors beyond our control, including emergencies, transmission, third party service failures, equipment or network problems or limitations, interference and signal strength, and may be interrupted, refused, limited or curtailed.
We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of any interruptions or performance issues with the VPN service or communications services or networks (e.g., T-1 lines or the Internet). We may impose limits on our services usage, suspend our services, or block certain kinds of usage in our sole discretion to protect users or the VPN BUDDY application. Network speed is not limited by the VPN BUDDY within any of our accounts (trial or subscribed) or by the physical location of your server. Your current network speed may vary based on configuration, compression, network congestion, server load and other factors.

Fees and Payments

The fees charged by VPN BUDDY are referred to as Subscription Fees. Upon upgrading from the free version of VPN BUDDY to advanced features and benefits, you will be a subject to Subscription Fees in accordance with the Pricing Plans as shown on the corresponding website.
Payments will be charged on the day you sign up for service and will cover the use of that service for the purchased duration. A subscription plan is an automatic payment recurring based on the service plan. All accounts are offered as is at the time of purchase. You may cancel the account subscription at any time. The account will remain active for the remainder of your billing cycle.
All applicable federal, state or local taxes and all use, sales, commercial, gross receipts, privilege, surcharges, or other similar taxes, license fees and surcharges, whether charged to or against us, will be payable by you. You will not withhold any taxes from any amounts due to us.
You are responsible for reviewing the Pricing Plans from time to time and remaining aware of the fees charged by VPN BUDDY. The Pricing Plans, including subscription terms, quantities and pricing may be changed at any time. We will notify you via email before changing of the Pricing Plans.
If you opt to pay for use of VPN BUDDY, you will be directed to make payment through a third party payment processor. We offers Apple App Store or Affiliate platform payment options for the VPN Software. All payments can be made from any bank charges. You will be required to submit payment information for the services. Advanced features of the VPN BUDDY will be disabled until payment is received. The third party site will provide us with, and we will then store, the date on which you made the payment and the date that your account will expire, along with a generic number (your “Order ID Number”). We do not store your name, home address, payment details (e.g. credit card details) but this data may be stored by the third party payment provider handling the transaction and may be accessible by us.

Refund Policy

If you have any questions, contact our support team at support@vpnbuddy.net. We will help you with any technical difficulties. In case you are not completely satisfied with our services, you are entitled to a full refund. Note: If you made payments in Apple In-App Purchases or Affiliate, each payment platform has its own refunds policy and you need to contact them directly.
In some specific cases, we will not be able to make a refund via the same payment system that the refunded purchase had been made. In that cases we will require additional information from our user, to define the acceptable payment system in order to make a full refund.

Proprietary Rights

The copyright in all material contained on, in, or available through the Software including all information, data, text, sounds, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (“Material“) is owned/licensed by Alexander Perlov. All rights are reserved. You can view, print or download extracts of the Material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without a permission.

Third Party Interaction and Links

The Software may contain links to websites operated by third parties (“Third Party Websites“). We may monetise some of these links through the use of third party affiliate programs. Notwithstanding such affiliate programs. We do not have any influence or control over any such Third Party Websites and, unless otherwise stated, is not responsible for and do not endorse any Third Party Websites or their availability or contents.
In your use of the Software, you may open any document and file and any such activity or any terms, conditions associated with such activity, is solely between you and the applicable third-party data. We have no liability, obligation or responsibility for any such documents and data between you and any such third-party.

Termination

This Agreement is active until terminated. Your rights under this License will terminate automatically without notice if you fail to comply with any terms and conditions or otherwise fail to pay the fees and charges, if any, payable to us and associated with your use of the Software. Upon the termination of this License, you shall cease all use and destroy, remove or delete all copies, full or partial, of the Software on your computer or device and otherwise in your possession or control. Any term or condition of this Agreement which by its plain meaning shall be and must be performed after termination shall survive termination.

Warranty Disclaimer

Use of VPN BUDDY and any reliance by you upon the Software, including any action taken by you because of such use of reliance, is at your sole risk. The Licensed Software and any services performed or provided by the licensed Software are provided “As Is” with all faults and without warranty of any kind. We regularly makes fixes, enhancements, and upgrades to its Software for your benefit. The Software may be temporarily not available due to technical maintenance and IT infrastructure updates. Your sole and exclusive remedy for any failure or nonperformance of the Software shall be for us to use commercially and timely reasonable efforts to adjust or repair the Software. And the entire risk as to satisfactory quality, performance, accuracy, and effort are with you. We accepts any bug report and determines independently illation the terms of fixing them according to its schedule and rules. No oral or written information or advice given by Software customer shall create a warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on the applicable statutory right of a consumer, so the above exclusion and limitations may not apply to you.

Miscellaneous

If any condition of the Agreement is found to be unenforceable or invalid, that condition will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force, in effect and enforceable.
We and you agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties, supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy.

Contact

If you have any questions about the Terms & Conditions, please contact us by email at support@vpnbuddy.net